FAQs


 

FAQ

We’re here to help :

ORDER  :

1. How do I place an order?

    You can place your order at our website, www.farfallamode.com.my

2. What payment methods do you accept?

- Ipay88 (online banking/GrabPay/ewallet)

- PayPal (Credit Card)

- ShopBack powered by Hoolah (instalment options)

3. How long does a delivery usually take?

a. Order will be processed within 1-3 working days

b. You will then receive a notification via SMS / email once your order has been shipped out. A tracking number will also be provided.

4. Which couriers are you using for shipping?

a. Pos Laju (Malaysia)

b. Ninja Van (Singapore only)

c. DHL Express (Worldwide Shipping)

5. Where do you ship?

    We ship all over the world except for Indonesia.

6. If I have problems with my orders, what do I do?

    Please email us any inquiry regarding your order to  cs.bidaayatrading@gmail.com    

7. I made a purchase from the website and I want to pick it up instead. Is that possible?

Sorry but we don’t allow that. We do not entertain any urgent orders. You can walk-in to our stores if u need the abaya urgently.

PRODUCT :

1. Where can I buy your products? 

    a. Website (farfallamode.com.my)

    b. Neo Boutique Damansara Perdana

    c. Level 2, Shoppes Four Season @ Four Season Place Kuala Lumpur

2. Can I place an order from WhatsApp?

No. All non in-store purchases can ONLY be done via our website.

3. Do you provide a box for the abaya?

We only provide a box for orders from the website amounting RM 350 and above. If you wish to add a box for your order you can purchase the small box for RM7 and the big box for RM10.

4. Where are all your products from?

All our products are made in the United Arab Emirates (UAE).

5. Why is the colour of the shawl different from the abaya?

Shawl is given based on the closest colour to the abaya.

6. If I have problems with my orders, what do I do?

 Please email us at cs.bidaayatrading@gmail.com along with your order details.

TAX :

1. Why do I have to pay for the tax since I have already paid for the shipping?

Tax cost is different from shipping costs. Shipping costs are charges for the delivery process.

Tax cost is the charge required by customs for the country. The charges will be based on the weight of your parcel and this tax MUST be borne by the customer. This is the normal process required by customs.

 Your parcel will only be released once both payments have been made.

SIZING AND MEASUREMENT

1. Where can I find the measurements?

You can refer to the measurements for each collection at our website.

2. How do I know my size for the abaya?

The measurements of the abaya is based on your height. Size is from XS – XXL.

XS - 50

S - 52

M - 54

L - 56

XL - 58

XXL - 60

3. Why is the measurement for Senorita Abaya different from the other abaya collections?

Senorita Abaya : It’s an A-cut design, other abayas are mostly straight-cut

For Senorita Abaya : it is advisable to get your abaya one size smaller than your usual  size.

CARE : 

1. How do I wash the abaya?

Hand wash only           

2. How do I iron the Senorita Abaya?

Steam Iron

3. Do we need to wear an inner?

For Off-white colour abayas, it is advisable to wear an inner underneath the abaya.